Frequently Asked Questions

We’re here to make getting care as simple, supportive, and transparent as possible. If you don’t see your question answered here, feel free to contact us or give us a call at (804) 362-7271.
Book Your Consultation

Therapy Basics

What types of services do you offer?

We offer both in-person and telehealth counseling for:
- Individuals
- Couples & families
- Groups

We also provide school-based interventions (on-site and virtual) and participate in the Department of Veterans Services Suicide Prevention and Opioid Addiction Services Program.

Do I need therapy?

At times we are faced with challenges and obstacles that feel unbearable and out of our control. Therapy can help you deal with whatever you’re going through to improve your well-being and healthy way of life.

What will happen on the first visit?

Your first appointment is called an intake session. Your therapist will:
- Ask questions about your goals, concerns, and history
- Help you begin exploring what’s going on
- Work with you to create a personalized treatment plan
- Discuss the frequency and structure of future sessions

Is it confidential?

Yes — confidentiality is a core part of our work. Your therapist will protect your privacy in accordance with both ethical guidelines and HIPAA (Health Insurance Portability and Accountability Act) laws. There are a few legal exceptions, which your therapist will explain during your first session.

Payments & Insurance

What are your session rates?

- $165 per 60-minute session.
- $145 per 45-minute session.

Do you accept insurance?

Yes, we accept most commercial plans and Medicaid MCOs such as: Aetna, Anthem
, Blue Cross and Blue Shield
, Beacon,
 Cigna, Humana Military (TriCare), Magellan,
 Molina, Optum, Optima
, United Health Care, & Sentara Health Plans.

Important: Please contact your insurance provider to confirm coverage with Infinite Counseling & Wellness and understand your benefits, copay, or deductible.

If you use insurance, your therapist is required to submit documentation, which may include a mental health diagnosis and justification for treatment.

Can I pay out-of-pocket instead?

Absolutely. If you prefer not to use insurance, you may pay privately using:
- Credit card
- Check
- Money order

Out-of-pocket payments are due at the time of service. You’re responsible for any charges not covered by insurance.

What if I can’t afford the prices for sessions?

At Infinite Counseling & Wellness, we understand that not everyone has insurance or can afford higher out of pocket rates, so we offer a lower cost option based on a sliding scale that considers your income. Ask for more details.

Veteran Services

What is the VDVS Suicide Prevention and Opioid Addiction Services Program?

Our VDVS Suicide Prevention and Opioid Addiction Services Program is designed to support veterans, service members, and their families by addressing the dual challenges of suicide risk and opioid addiction. Through a combination of evidence-based counseling, peer support groups, family engagement, and community partnerships, we provide comprehensive care that promotes safety, resilience, and recovery.

Key program components include:
- Suicide prevention education and intervention to reduce risk and provide immediate support.
- Opioid addiction services including counseling, relapse prevention, and connection to treatment resources.
- Peer and family support groups that create community, reduce isolation, and build coping skills.
- Care coordination and referrals to ensure access to local and state resources.

By focusing on early intervention, education, and ongoing support, our program works to save lives, strengthen families, and empower individuals to achieve long-term wellness.

Partnerships & Collaboration

Do you partner with schools, agencies, or organizations?

Yes! Infinite Counseling & Wellness is proud to partner with:
- Public and private schools
- Social services departments
- Veteran-serving organizations
- Nonprofits and community agencies

We co-create programs tailored to the needs of your population — whether that’s students, veterans, caregivers, or families.

What types of services do you offer for partners

Our partnership services include:
- On-site and telehealth counseling for students and families
- Crisis intervention & early detection programs
- Parent and caregiver education workshops
- Teacher and staff training
on trauma-informed practices
- Peer support groups and prevention programs for veterans and youth

We also support grant-funded initiatives, coalition work, and long-term community impact strategies.

How do I start a partnership with Infinite Counseling & Wellness?

Start by filling out our contact form. We’ll discuss your goals and explore how we can best support your community.

You Deserve Support That Feels Right for You

Book Your Consultation Today
Chesterfield Chamber of Commerce memberVirginia Values Veterans V3 certified therapistSmall woman and minority owned businessSmall Business Association EDWOSB CertifiedSBA Veteran owned businessVISR Certified Business